FAQ

FAQ - Frequently Asked Questions


Question: How do I place an order?
Answer: The first step is to visit our Synthetic Decking Products Page and select the items required. After receiving your enquiry, we go through the items selected and make sure you have enough material to cover the area required. If we think that you need to change anyting, we will contact you and offer you our advice. When we confirm which items are required, we will work out for you the size and weight of the shipment and contact our shipper to get a shipping quote for you. As soon as we receive the quote, we will forward it to you. The shipping quote will include all necessary details including estimated delivery times.
Question: Which payment options do you accept?
Answer: We accept Bank to Bank transfer and Paypal Payments in advance, although Paypal payments will incure an additional charge to cover our paypal fees.
Question: You are so far away how can we trust you?
Answer: We are a VAT Registred entity in Malta and our VAT number is MT1980-8836. Malta is a member of the European Union. You can validate our VAT registration by visiting the following European Union website:  http://ec.europa.eu/taxation_customs/vies/
Furthermore, we urge you to visit our Testimonials page. The people who left their testimonial can be verified on request. We would be more than happy to supply their contact details.
Question: Do you ship to my address?
Answer: Most probably we do. We ship to most Countries
Question: Do I have to pay Any VAT or Duty when importing your product ?
Answer:  If you live out side the European Union, we do not charge VAT or DUTY, but you might be liable for Duty on arrival to your country. The best thing is to check with your local customs department.
Question: I am VAT Regsitred in the European Union, will you still charge me VAT?
Answer: No, if you are VAT registred in an EU country, we will not charge you VAT when shipping, but you would still have to pay VAT in your coutry.
Question: I live in an EU country but I do not have a VAT number. How much VAT will you charge me?
Answer: The VAT Rate in Malta is 18% - and this is the rate that we will apply to your order.
Question: Do you have a disclaimer and Privacy?
Answer: Yes we do. Please visit the Disclaimer and Privacy policy page which contains information on: your privacy and security.
Question: Do you have a Terms & Conditions page?
Answer: Yes we do. Please visit the Terms & Conditions page, which includes information on returns, payments, deliveries and our website usage.
Question: I have just had DEK-KING® fitted to my cockpit. What products should I use clean it ?
Answer: DEK-KING® is a maintenance free decking product. Marks can be cleaned off using hot soapy water or by a high pressure washer. Never use ACETONE or THINNER as these will melt the product and spoil the looks. Scratches can be removed by light sanding with 40, or 60 grit sandpaper.
Question: Does the caulking

Synthetic Teak Decking for boats